FREE SHIPPING OVER 400 SEK

FAQs

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Shipping and delivery

How much does shipping cost?

Shipping costs 19 SEK in Sweden and to other countries 29 SEK. For all orders over 400 SEK, we offer free shipping.

What's the delivery time?

We send all our packages via Postnord. Normally the delivery time in Sweden is between 1-3 working days and 3-5 working days to other countries. Delays can of course occur. If your order is late you can always contact us and we will help you.

Returns and refunds

How do I make a return?

If you're not satisfied with your order, please contact us at info@zaria.se and we will help you. Don't forget that you need to pay for your own return. Read more about our refund policy here.

My ring is too smal. Can I change it to another size?

Yes of course. Contact us at info@zaria.se and we will help you.

Can I return products on sale?

Unfortunately we can't accept returns on sale products.

Jewelry

What are your jewelry made out of?

Most of our jewelry is made out of stainless steel or sterling silver. All information about materials is under respective product.

I'm allergic to nickel. Can I use your jewelry?

Yes you can! All our jewelry is nickel free.

Can I swim with my earrings?

You can read more about jewelry care and our recommendations here.

Discounts and gift cards

Can I use my discount code on products that are already discounted?

You can use your discount code on already discounted items unless an automatic discount is already applied at checkout.

Is it possible to get a gift card in paper?

Unfortunately not, since we're a online store we don't send our gift cards in paper. If you want to give someone a gift card in person you can send us a request to get the gift card picture at info@zaria.se to print by yourself.

My discount code is not working!

Always make sure you enter the code precisely as you got it. Also make sure the code hasn't expired. If it's still not working, don't hesitate to contact us!

How long is my gift card valid?

All our gift cards are valid for 2 years.

Can I use my gift card for multiple orders?

If there’s money left on your gift card after making an order, you can use the same gift card again for future orders.

Payments

What payment methods are you allowing?

We accept credit cards such as Mastercard, Visa, Maestro and American Express. You can also checkout with Paypal, Apple Pay or Google Pay. In Sweden, besides mentioned above, we offer Klarna and Swish.

Other

What do you mean with sustainability?

If you want to know more about how we work to support the environment, read this

Didn't find your answer?

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Gift cards
Sustainability
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